ANALYSIS OF DIGITAL MARKETING STRATEGIES ON INTEREST AND ENROLLMENT DECISIONS OF PROSPECTIVE NEW STUDENTS IN PRIVATE HIGHER EDUCATION INSTITUTIONS IN INDONESIA (A CASE STUDY OF JAKARTA GLOBAL UNIVERSITY)

  • Hadi Wijaya Universitas Global Jakarta
  • RM Chairil Andri Universitas Global Jakarta
  • Dwi Rachmawati Universitas Global Jakarta

Abstract

The research investigates the impact of Google Adwords Advertising and Social Media Marketing on the interest to register (enrollment) and enrollment decisions of potential new students at Global University Jakarta (JGU). In Indonesia, Private Higher Education Institutions (PTS) make up 66.27% of the total higher education institutions, facing intense competition for prospective students, particularly from Generation Z. The COVID-19 pandemic has expedited the transition to digital activities, necessitating continuous adaptation by universities. Generation Z, characterized by 100% internet usage and high smartphone ownership, demands innovative digital marketing strategies. The study employs a quantitative approach, collecting data through questionnaires from 172 first- and second-semester students at JGU. Path analysis is utilized to examine the relationships between Google Adwords Advertising, Social Media Marketing, interest to register, and enrollment decisions. The results indicate that both Google Adwords Advertising and Social Media Marketing significantly and positively influence the interest to register. Furthermore, interest to register significantly affects enrollment decisions. These findings emphasize the significance of effective digital marketing strategies in influencing prospective students' interest and enrollment decisions. Given that digital marketing dynamics evolve alongside changing technologies and platform algorithms, regular analysis and adaptation are recommended. This study aim to provide valuable insights for educational institutions, encouraging the utilization of Google Adwords Advertising and Social Media Marketing to enhance enrollment among prospective students.


Keywords: Digital marketing, Google adwords advertising, social media marketing, interest to register, enrollment decisions.

References

Abin, D. G., Mandagi, D. W., & Pasuhuk, L. S. (2022). Influence of brand image on customer attitude, intention to purchase and satisfaction: The case of start-up brand Pomie Bakery. Enrichment: Journal of Management, 12(5), 3907-3917.

Al-Azzam, A. F., & Al-Mizeed, K. (2021). The effect of digital marketing on purchasing decisions: A case study in Jordan. The Journal of Asian Finance, Economics and Business, 8(5), 455-463.

Anjel, C. C. P., Lengkong, B. L., Mandagi, D. W., & Kainde, S. J. (2022). Branding Institusi Pendidikan Melalui Media Sosial Instagram. SEIKO: Journal of Management & Business, 5(2), 44-58.

Assimakopoulos, C., Antoniadis, I., Kayas, O. G., & Dvizac, D. (2017). Effective social media marketing strategy: Facebook as an opportunity for universities. International Journal of Retail & Distribution Management, 45(5), 532-549.

Badan Pusat Statistik, BPS (2021). Persentase penduduk indonesia menurut generasi, 2020. https://demakkab.bps.go.id/news/2021/01/21/67/hasil-sensus-penduduk-2020.html

Bonilla Quijada, M. D. R., Perea Muñoz, E., Corrons, A., & Olmo-Arriaga, J. L. (2022). Engaging students through social media. Findings for the top five universities in the world. Journal of Marketing for Higher Education, 32(2), 197-214.

Chugh, R., & Ruhi, U. (2018). Social media in higher education: A literature review of Facebook. Education and Information Technologies, 23(2), 605-616.

Das, S. (2021). Search engine optimization and marketing: A recipe for success in digital marketing. CRC Press.

DataReportal. Digital 2021 Indonesia. https://datareportal.com/reports/digital-2021-indonesia

Desai, V. (2019). Digital marketing: A review. International Journal of Trend in Scientific Research and Development, 5(5), 196-200.

Duncan, O. D. (1966). Path analysis: Sociological examples. American Journal of Sociology, 72(1), 1-6.

Fahrezi, M., & Rizaldi, A. (2023). Rejuvenation of MSME organization workforce in maximizing digital marketing operations. Klabat Journal of Management, 4(1), 1-8.

Fernanda Ramdhani, W. (2018). Pengaruh internet marketing dan word of mouth terhadap minat calon mahasiswa baru pada Sekolah Tinggi Ilmu Kesehatan Budi Luhur Cimahi (Doctoral dissertation, Universitas Komputer Indonesia).

Garcia, J. E., Pereira, J. S., & Cairro, A. (2021). Social media content marketing strategy for Higher Education: A case study approach. In Marketing and Smart Technologies 2021 (pp. 493-505). Springer, Singapore.

Geradin, D., & Katsifis, D. (2019). An EU competition law analysis of online display advertising in the programmatic age. European Competition Journal, 15(1), 55-96.

Guarda, T., Augusto, M. F., Victor, J. A., Mazn, L. M., Lopes, I., & Oliveira, P. (2021). The impact of TikTok on digital marketing. In Marketing and Smart Technologies 2021 (pp. 35-44). Springer, Singapore.

Gunawan, I., Fung, T. S., & Silaswara, D. (2020). Digital marketing study, through Instagram media case study of private universities in the Tangerang region. Primanomics: Jurnal Ekonomi & Bisnis, 18(2), 1-10.

Harahab, D. F. (2022). Faktor-faktor yang mempengaruhi keputusan mahasiswa memilih Fakultas Ekonomi Universitas Muara Bungo. Jurnal Manajemen Sains, 2(1), 51-56.

Kainde, S. J., & Mandagi, D. W. (2023). From likes to loyalty: the interplay of social media marketing in shaping education institution brand attitude and loyalty. Jurnal Ekonomi, 12(02), 465-475.

Kelsey, T. (2017). Introduction to search engine marketing and adwords: a guide for absolute beginners. Apress.
Kemendikbud RI (2021). Pangkalan Data Pendidikan Tinggi: Statistik Pendidikan Tinggi 2020.https://pddikti.kemdikbud.go.id/asset/data/publikasi/Statistik%20Pendidikan%20Tinggi%202020.pdf

Komaling, F. S., & Taliwongso, I. (2023). analisis pengaruh electronic word of mouth pada media sosial Tiktok terhadap citra merek dan minat beli pelanggan pada situs online Shopee. Klabat Journal of Management, 4(1), 78-89.

Kurniasari, M., & Budiatmo, A. (2018). Pengaruh social media marketing, brand awareness terhadap keputusan pembelian dengan minat beli sebagai variabel intervening pada J. Co Donuts & Coffee Semarang. Jurnal Ilmu Administrasi Bisnis, 7(3), 152-159.

Mandagi, D. W. (2023). Pemasaran media sosial, gestalt merek dan loyalitas pelangan: studi empiris pada Tomohon International Flower Festival. Manajemen Dewantara, 7(1), 32-45.

Mandagi, D. W., & Aseng, A. C. (2021). Millennials and Gen Z's Perception of Social Media Marketing Effectiveness on the Festival's Branding: The Mediating Effect of Brand Gestalt. Asia-Pacific Social Science Review, 21(3).

Mou, J. B. (2019). Study on social media marketing campaign strategy--TikTok and Instagram (Doctoral dissertation, Massachusetts Institute of Technology).

Noor, A., Auladinnoer, A., Safitri, A. N., Purba, C. D., Wahyudi, E., Ardana, I. R., ... & Aisyah, I. (2022). Sosialisasi digital marketing melalui aplikasi Tokopedia di Karang Taruna Garoeda Moeda Pamulang. Jatimika: Jurnal Kreativitas Mahasiswa Informatika, 2(1).

Nurfauzan, M. T. (2022). Pengaruh media sosial instagram@ unikom_official terhadap minat calon mahasiswa untuk mendaftar di Universitas Komputer Indonesia (Doctoral dissertation, Universitas Komputer Indonesia).

Nurhayati, S. (2017). Pengaruh citra merek, harga dan promosi terhadap keputusan pembelian handphone Samsung di Yogyakarta. Jurnal Bisnis, Manajemen, dan Akuntansi, 4(2).

Pellikka, R. (2018). Utilization of search engine marketing in international content marketing of higher education institution. Lappeenranta University of Technology.

Pew Research Center (2019). Millennials stand out for their technology use, but older generations also embrace digital life. https://www.pewresearch.org/short-reads/2019/09/09/us-generations-technology-use/

Poluan, M. S., Pasuhuk, L. S., & Mandagi, D. W. (2022). The Role of Social Media Marketing In Local Government Institution To Enhance Public Atitude And Satisfaction. Jurnal Ekonomi, 11(03), 1268-1279.

Rahmania, I. S. (2022). Pengaruh komunikasi pemasaran terhadap minat calon mahasiswa pada perguruan tinggi swasta universitas Muhammadiyah Banjarmasin (Doctoral dissertation, Universitas Islam Kalimantan MAB).

Rantung, D. I., Mandagi, D. W., Wuryaningrat, N. F., & Lelengboto, A. L. P. (2023). Small Medium Enterprises Brand Gestalt: A Key Driver of Customer Satisfaction and Repurchase Intention. International Journal of Professional Business Review, 8(6), e01463-e01463.

Rayendra, H. (2023). Perilaku mahasiswa pada saat memilih perguruan tinggi swasta di Indonesia (Doctoral dissertation, Universitas Negeri Lampung).

Rondonuwu, B. F., & Mandagi, D. W. (2023). Brand gestalt as a key determinant of tourist satisfaction and loyalty: Empirical study of super-priority destination Likupang. Jurnal Ekonomi, 12(02), 452-464.

Sarika, P., & Vasantha, S. (2018). Review on influence of trust on mobile wallet adoption and its effect on users' satisfaction. International Journal of Management, Technology And Engineering, 8(12), 1731-1744.

Satuan Tugas Penanganan COVID-19 (2022). Peta Sebaran COVID-19: Indonesia Update 02-02-2022. https://covid19.go.id/peta-sebaran

Shabrina, V. G. (2019). Pengaruh revolusi digital terhadap pemasaran dan perilaku konsumen. Jurnal Pewarta Indonesia, 1(2), 131–141

Siddik, A. S., Mandagi, D. W., & Lelengboto, A. L. (2022). Pemasaran sosial media dan gestalt merek pada perusahaan indoor theme park. SEIKO: Journal of Management & Business, 4(3), 462-479.

Sijabat, L., Rantung, D. I., & Mandagi, D. W. (2022). The role of social media influencers in shaping customer brand engagement and brand perception. Jurnal Manajemen Bisnis, 9(2), 1-15.

Sondakh, D., Lumingkewas, V., Laoh, L. C., & Sandag, G. A. (2022). Pengaruh sosial media marketing terhadap penjualan usaha mikro kecil dan menengah (UMKM). Klabat Journal of Management, 3(1), 67-82.

Tatemba, I. S., & Rantung, R. C. (2021). Analisis faktor-faktor yang mempengaruhi minat beli secara online melalui jejaring media sosial Instagram (studi kasus pada produk fashion). Klabat Journal of Management, 2(1), 20-32.

Toding, J. S., & Mandagi, D. W. (2022). Dimensi brand gestalt sebagai prediktor kepuasan pelanggan dan niat membeli ulang pelanggan UMKM. Jurnal Ilmiah Manajemen Bisnis dan Inovasi (JMBI), 9(3), 1167-1185.

Walean, R. H., Wullur, L., & Mandagi, D. W. (2023). Constructing a Destination Gestalt Model: Brand Gestalt, Brand Attitude, and Revisit Intention. Asia-Pacific Social Science Review, 23(1).

Warbung, C. J. E., Wowor, M. C., Walean, R. H., & Mandagi, D. W. (2023). The impact of social media marketing on beauty clinic brand equity: the Case of Zap Manado. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 8(4), 8.

Waworuntu, E. C., Mandagi, D. W., & Pangemanan, A. S. (2022). ‘I See It, I Want It, I Buy It’: The Role of Social Media Marketing in Shaping Brand Image and Gen Z’s Intention to Purchase Local Product. Society, 10(2), 351-369.

Wulus, V. G., Mandagi, D. W., Lule, B., & Ambalao, S. S. (2022). Determinan Efektivitas Social Media Marketing Pada Insitusi Pemerintah Daerah. SEIKO: Journal of Management & Business, 4(3), 522-538.
Published
2023-09-30
How to Cite
WIJAYA, Hadi; ANDRI, RM Chairil; RACHMAWATI, Dwi. ANALYSIS OF DIGITAL MARKETING STRATEGIES ON INTEREST AND ENROLLMENT DECISIONS OF PROSPECTIVE NEW STUDENTS IN PRIVATE HIGHER EDUCATION INSTITUTIONS IN INDONESIA (A CASE STUDY OF JAKARTA GLOBAL UNIVERSITY). Klabat Journal of Management, [S.l.], v. 4, n. 2, p. 147-162, sep. 2023. ISSN 2722-726X. Available at: <https://ejournal.unklab.ac.id/index.php/kjm/article/view/1007>. Date accessed: 25 mar. 2025. doi: https://doi.org/10.60090/kjm.v4i2.1007.147-162.