A SCOPING REVIEW: LITERASI TEKNOLOGI DAN KEPUASAN OPERATOR SERTA KLINISI DALAM PENGGUNAAN LAYANAN TELEMEDICINE
DOI:
https://doi.org/10.37771/kjn.v8i1.1458Keywords:
technology literacy, clinician satisfaction, telemedicine, healthcare operators, scoping reviewAbstract
Widespread implementation of telemedicine requires the readiness of healthcare workers, where technological literacy is a major determinant of user success and satisfaction. The success of its implementation is greatly influenced by technological literacy and the level of satisfaction of operators and clinicians as primary users. This scoping review aims to map scientific evidence related to the relationship between technological literacy and operator and clinician satisfaction in using telemedicine services. This study used a scoping review design based on PRISMA-ScR guidelines. A literature search was conducted in PubMed, ScienceDirect (Elsevier), and Semantic Scolar databases for articles published in the last five years. Articles involving operators or clinicians and reporting technological literacy, adoption, or satisfaction with telemedicine were included. Seven articles met the inclusion criteria. The study results indicate that adequate technological literacy is associated with increased satisfaction, ease of use, and continued adoption of telemedicine by operators and clinicians. Key contributing factors include technology training, user-friendly system design, and organizational support. Technological literacy is an important determinant of operator and clinician satisfaction in using telemedicine services. Efforts to improve digital competence should be a priority in the development of telemedicine services. However, this review is limited by the small number of included studies, variability in measurement across studies, and the predominance of observational designs, which limit causal interpretation.
Implementasi telemedicine yang meluas memerlukan kesiapan tenaga kesehatan, di mana literasi teknologi menjadi determinan utama dalam keberhasilan dan kepuasan pengguna. Keberhasilan implementasinya sangat dipengaruhi oleh literasi teknologi serta tingkat kepuasan operator dan klinisi sebagai pengguna utama. Scoping review ini bertujuan memetakan bukti ilmiah terkait hubungan literasi teknologi dengan kepuasan operator dan klinisi dalam penggunaan layanan telemedicine. Penelitian ini menggunakan desain scoping review berdasarkan pedoman PRISMA-ScR. Pencarian literatur dilakukan pada basis data PubMed, ScienceDirect (Elsevier), dan Semantic Scolar untuk artikel yang diterbitkan dalam lima tahun terakhir. Artikel yang melibatkan operator atau klinisi dan melaporkan literasi teknologi, adopsi, atau kepuasan terhadap telemedicine diikutsertakan. Sebanyak tujuh artikel memenuhi kriteria inklusi. Hasil kajian menunjukkan bahwa literasi teknologi yang memadai berhubungan dengan peningkatan kepuasan, kemudahan penggunaan, serta adopsi berkelanjutan telemedicine oleh operator dan klinisi. Faktor pendukung utama meliputi pelatihan teknologi, desain sistem yang mudah digunakan, dan dukungan organisasi. Hasil menunjukkan bahwa literasi teknologi yang memadai berkorelasi positif dengan kepuasan, kemudahan penggunaan, dan adopsi berkelanjutan. Pelatihan digital, desain sistem yang ramah pengguna, dan dukungan organisasi diidentifikasi sebagai faktor pendukung krusial. Literasi teknologi merupakan determinan penting kepuasan operator dan klinisi dalam penggunaan layanan telemedicine. Upaya peningkatan kompetensi digital perlu menjadi prioritas dalam pengembangan layanan telemedicine. Namun, keterbatasan kajian ini meliputi jumlah studi yang terbatas, variasi pengukuran antar studi, serta dominasi desain observasional yang membatasi penarikan kesimpulan kausal.
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