KOAPAHA, Hartini Pop.
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN GENIO MANADO HOTELS.
<strong>Klabat Journal of Management</strong>, [S.l.], v. 1, n. 1, p. 43-54, feb. 2020.
ISSN 2722-726X.
Available at: &lt;<a href="https://ejournal.unklab.ac.id/index.php/kjm/article/view/448" target="_new">https://ejournal.unklab.ac.id/index.php/kjm/article/view/448</a>&gt;. Date accessed: 13 oct. 2025.
doi: <a href="https://doi.org/10.60090/kjm.v1i1.448.43-54">https://doi.org/10.60090/kjm.v1i1.448.43-54</a>.