SUMANTI, Elvis.
 Dari Kepuasan Pelanggan Kepada Kemakmuran Pemegang Saham.
<strong>JBE (Journal of Business and Economics)</strong>, [S.l.], p. 160-164, dec. 2009.
ISSN 1412-0070. Available at: &lt;<a href="https://ejournal.unklab.ac.id/index.php/jbe/article/view/131" target="_new">https://ejournal.unklab.ac.id/index.php/jbe/article/view/131</a>&gt;. Date accessed: 04 oct. 2025.